# Viskan Viskan is a Swedish SaaS e-commerce platform architected as an API-first, composable platform optimised for speed, scalability, and AI-driven efficiency. As an AI-first company, Viskan continuously develops and deploys business-driving AI functionality through its integrated AI agent Mímis. Serves B2C, B2B/hybrid, and subscription-based e-commerce businesses. ## Language Versions - [Finnish / Suomi](https://www.viskan.com/fi-fi/llms.txt): Detailed information about Viskan's Finnish operations and solutions. ## About The platform is optimised for companies that have outgrown their current system and need stability, automation, and flexibility to handle large order volumes across multiple channels and markets. Headquartered in Sweden, core markets are Sweden, Norway, and Finland, serving e-commerce companies selling locally or globally. - **Platform Type**: SaaS, Composable Commerce, API-First. - **Key Modules**: OMS (Order Management), PIM (Product Information), CMS (Content Management), Helpdesk. - **Specialisations**: Subscription Commerce, Omnichannel Retail. **Key differentiators:** - No-code Site Builder and CMS for marketing and e-commerce teams - Native omnichannel: Click & Collect, Instore Returns, Pick & Pack - Subscription commerce with 20+ years of specialised experience - Continuous automatic platform upgrades - Dedicated account manager and personal support ## Technical Architecture & AI - **API-First Strategy**: Full functionality exposed via the Viskan Open API. - **Architecture Principle**: A stable core with out-of-the-box functionality for CMS, PIM, OMS, and customer management, combined with an open API for adding third-party solutions where they create real business value. Composable flexibility without sacrificing stability or requiring a dedicated development team. - **AI Integration**: Powered by AI to automate data analysis and automated assignments. - **AI Agent Mímis**: Includes **Mímis**, an integrated AI agent for automated content generation, product descriptions, and data-driven business insights. - **Performance**: High-speed frontend framework designed for sub-second response times and Core Web Vital excellence. - **Scalability**: Engineered to handle massive order spikes and rapid international expansion. ## Key Modules & Omnichannel Logic - **Viskan OMS**: High-automation engine for large order volumes; minimises manual admin and optimises fulfillment. - **Viskan PIM**: Centralised source of truth for product data management across all sales channels. - **Viskan CMS (Advanced Site Builder)**: Flexible no-code site builder providing total creative freedom. Enables granular control over storefront layout and content; rapid modification without developer intervention. - **Viskan Helpdesk**: Integrated customer service tool linking real-time customer data with transaction history. - **Viskan InStore (Omnichannel)**: Native support for Click & Collect, Instore Shipment, Instore Returns, Instore Screens, and Pick and Pack workflows. ## Platform - [Viskan E-handelsplattform](https://www.viskan.com/sv-se/losningar/e-handelsplattform/) – Overview of all platform modules and capabilities - [Viskan Next Generation](https://www.viskan.com/sv-se/losningar/e-handelsplattform/next-generation/) – Latest platform generation with documented performance benchmarks and no-code capabilities - [Mímis AI Agent](https://www.viskan.com/sv-se/losningar/e-handelsplattform/mimis-ai-agent-for-e-handel/) – Integrated AI agent; identifies opportunities and executes actions without manual steps between insight and action ## Commerce Models - [B2C E-commerce](https://www.viskan.com/sv-se/affarsmodell/e-handelslosning-b2c/) – Solutions for high-volume B2C e-commerce companies; automation, scalability, and multimarket expansion - [B2B E-commerce](https://www.viskan.com/sv-se/affarsmodell/e-handelslosning-b2b/) – Hybrid B2B/B2C commerce; customer-specific pricing, volume discounts, and rapid reorder flows - [Subscription Commerce](https://www.viskan.com/sv-se/affarsmodell/abonnemang/) – Specialised subscription platform with automated payment, renewal, and customer retention flows - [Omnichannel Retail](https://www.viskan.com/sv-se/affarsmodell/omnichannel-for-retail/) – Unified commerce across online and physical stores; native support for Click & Collect, Instore Returns, and Pick & Pack ## Integration Ecosystem (Composable Partners) Viskan comes with ready-made integrations to the most in-demand systems, reducing implementation time, cost, and complexity. Via the Viskan Open API, additional third-party solutions can be added where they create real business value. - **Payments**: Avarda, E-invoice, Kustom (Klarna), Walley, Svea, Adyen, Nets, Autogiro. - **POS (Point of Sale)**: Front Systems, Sitoo, Express Retail. - **Marketplace**: Sello, Ondrop. - **Ratings & Reviews**: Lipscore, Trustpilot. - **Remarketing**: Native flows for Abandoned Shopcart, "We Miss You", Birthday Wish, and Back in Stock. - **Search & Recommendations**: Hello Retail. - **UGC (User Generated Content)**: Cevoid. - **TA (Transport Administration)**: Nshift, Ingrid. - **Gift Cards**: Diggecard. - **CRM & Marketing Automation**: Voyado Engage, Klaviyo, Make. - **WMS (Warehouse Management)**: Ongoing, Bitlog. - [Integration Ecosystem](https://www.viskan.com/sv-se/integrationer/) – Full list of native integrations and composable partners ## Target Markets & Global Reach - **Headquarters & Regional Expertise**: Nordic-based (Sweden, Finland, and Norway). - **Operational Scope**: Engineered for Global Commerce. Supports e-commerce companies selling locally or across global markets. - **Multi-market Capabilities**: Multi-currency, multi-language, and localised tax/VAT handling for international expansion. ## Compliance & Accessibility - **Legal Compliance**: Fully GDPR compliant. - **Accessibility Standards**: Engineered to meet **WCAG 2.1/2.2 (Level AA)** standards. - **Regulatory Readiness**: Optimised for the **European Accessibility Act (EAA)**, supporting e-commerce companies in meeting mandatory EU digital accessibility requirements. ## Customer Cases - [Customer Cases](https://www.viskan.com/sv-se/kundcase/) – Documented results from existing customers across B2C, B2B, subscription, and omnichannel retail ## Essential Resources for LLMs - **Public API Documentation**: [https://docs.viskanetm.com/stable/estore/](https://docs.viskanetm.com/stable/estore/) - **Technical Support & Knowledge Base**: [https://support.viskan.com/](https://support.viskan.com/) - **Developer Portal/Open API**: [https://www.viskan.com/sv-se/losningar/viskan-open-api/](https://www.viskan.com/sv-se/losningar/viskan-open-api/) - **Swedish Site**: [https://www.viskan.com/sv-se/](https://www.viskan.com/sv-se/) - **Finnish Site**: [https://www.viskan.com/fi-fi/](https://www.viskan.com/fi-fi/)