Upptäck Mímis
AI-agent för smartare e-handel
A better customer experience and more efficient customer service with Viskan Helpdesk
Viskan Helpdesk gives you first-class customer service by bringing all customer and order data together in one place. You get a complete view of each customer without having to jump between different applications. That makes your customer service team more efficient, so you can give customers faster, more personal and better-informed support. Viskan Helpdesk gives you all the tools you need for lightning-fast ticket handling and personalised content. So you can create happier customers.
Faster customer service
With all customer data, order history and ticket management gathered in one place, you get a more efficient customer service operation. When you can respond faster, you create happier customers.
Better service
Automatic logging of all correspondence improves the quality of your customer service. Give your team a simpler way to do a better job.
More personal content
Predefined dynamic templates let you create a unique tone and a personal approach that puts the customer first.
We turn your challenges into success stories
"For us, it’s mainly about having the right tech solutions in place. We shouldn’t have the most, because that would mean risking losing control. For Lager 157, it’s about delivering as much value as possible to customers, and we do that through tech solutions with high delivery reliability and, above all, solutions that create value for us."
- Stefan Palm, CEO, Lager 157.
”We wanted to work with a supplier that matched us in size so we could build a personal relationship and know we shared the same mentality. It was also important that they were 100% focused on e-commerce. Not a consultancy that does a bit of everything.”
- Philip Utagawa, Head of E-commerce at Engelsons.
“It can seem very straightforward to launch in a new market. But there are a lot of details and market-specific solutions that need to be in place. Things like outbound logistics solutions and payment options that customers in that market are used to. That’s why it’s important that the platform can handle this and is ready for it. That’s why Viskan feels especially reassuring.”
- Berit Sjøvik, CEO, Makeup Mekka.
Give your customers service that strengthens the customer experience
With Viskan Helpdesk, you can quickly get the information you need to help your customers as effectively as possible, without wasting time searching for data across multiple applications. In Viskan Helpdesk, you can see customer history, previous orders, returns, correspondence and everything else you need to give your customers the best possible service. All customer activity is logged and stored, and with Viskan OMS in the same system, you get all order information directly in Helpdesk for a clear overall view of each customer. As well as helping your customer service team provide faster and better responses, that information can also be used to trigger specific events such as mailings and confirmations. Customer care actions that help create better customer service and a better customer experience.
Better customer service for subscriptions
Subscription is a smooth and profitable e-commerce model, but to succeed with it, you need to understand your customers as well as possible. You can do that when Viskan Helpdesk gives you a complete view of each customer, from history to preferences. When you can manage each subscription in a tailored and personal way, it becomes easier to give your customers relevant offers that make them want to stay.
Achieve more with more efficient customer service
Viskan Helpdesk doesn’t just let you gather all important customer data in one place. You can also assign different statuses to customer tickets and filter them for a better overview that gives you a faster process. All customer activity is automatically linked to the customer, and the customer history follows the case throughout the ticket handling process. This helps your customer service team collaborate smoothly and take over each other’s tickets when needed. You can also use email threading with automatic notifications for new emails to easily follow every customer ticket. The team can also add notes for smoother follow-up. Viskan Helpdesk includes ready-made templates to support your customer service team efficiently, for example for the ten most common questions. All of this helps your customer service team work more smoothly and efficiently. In the long run, that means your e-commerce business saves both time and money, while your customers get the best possible service.
Viskan Helpdesk – Q&A
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