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Viskan Omnichannel
The growth driver for your e-commerce.
With Viskan Omnichannel, you get a powerful tool that brings your e-commerce and physical stores together in one unified, seamless solution. You get everything you need for a complete omnichannel setup that gives your customers the flexibility they expect while making your commerce operation more efficient. Our Omnichannel solution offers full functionality, giving you the power to deliver convenient purchases, deliveries, exchanges, returns, refunds, marketing and new opportunities across all your channels. With greater efficiency, more confidence and stronger profitability for you.
Click & Collect
Make it easier for customers to collect online orders in store with Viskan Click & Collect.
Pick & Pack
Super-fast deliveries, better customer service and smarter stock management with Viskan Pick & Pack.
Returns
Smooth in-store returns for online purchases that improve the customer experience. Simple refunds and stock synchronisation with Viskan Returns.
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Screens
Increase sales with endless aisle screens for easy purchases of products not available in store with Viskan Screens.
Shipment
Last mile for lightning-fast and more sustainable Pick & Pack deliveries all the way to the customer's door with Viskan Shipment.
We help you sell more
- 3.5 million Click & Collect orders every year.
- Over one year, Viskan's customers delivered more than 10 million orders through stores connected to the Viskan E-commerce Platform.
- +23 million products sold via Viskan's platform
- When a physical store opens, e-commerce in the store's local catchment area also increases by 40% (according to our own study on the impact of physical stores on e-commerce).
Omnichannel gives your e-commerce the foundation to grow
Our omnichannel solution through Viskan Instore is the simple way to connect your e-commerce and physical stores. From day one, Viskan's ambition has been to digitalise retail to help our customers meet the future and increase sales. We've used all our knowledge and experience in the field to develop our Omnichannel solution. The result is an easy-to-use, flexible end-to-end solution with automated flows and integrations that takes your omnichannel setup further than others.
Here, you get everything you need to bring all your sales channels, communication and brand together in an efficient way that helps you meet consumers' high expectations and strengthen your competitiveness in a changing market. With smart, advanced tools for synchronising your physical stores and digital commerce, you can improve both the customer experience and business results. With Viskan Omnichannel, you get the power to:
Deliver a better customer experience when customers can move smoothly and seamlessly between all your channels, shop in the way that suits them best and make easy returns.
Increase your sales when customers get more choice and can make easier purchases with faster deliveries.
Strengthen customer loyalty when customers get the same convenience and personal service whether they shop in store or online.
Optimise your stock management when you can integrate all your channels, get full visibility of what's in store and in the central warehouse, and use your stores as satellite warehouses.
One seamless solution for smoother omnichannel and shorter time to market
Omnichannel takes your e-commerce further, but solutions with separate functions and systems that require complex integrations create more complexity and a greater risk of something going wrong. Omnichannel should work smoothly, which is why Viskan brings everything together in the same source, where every part works seamlessly with the rest. That gives you a broad, adaptable offering with plenty of valuable features for a sharper omnichannel experience. Without complexity or hassle.
A unified, synchronised flow also enables a high level of automation for orders, stock status and delivery, for example. You can connect the order through the entire flow all the way to return and refund, no matter where the order was created. That means much simpler handling for you and faster deliveries for your customers.
Connect your stores and e-commerce with Click & Collect
Click & Collect lets your customers shop online at their convenience and then collect their purchase from their local store the same day. Let your stores and e-commerce complement each other for greater convenience, easier purchases and record-fast access to online orders. That creates a better customer experience and opens up more upselling opportunities. Studies show that more than half of Click & Collect customers buy something extra when collecting their order in store. Give your customers faster service and more choice while making better use of your physical stores with Viskan Click & Collect.
Record-fast deliveries and smarter stock management with Pick & Pack
With Pick & Pack, your regular store staff pack the online orders available in store stock directly in the store. That makes Pick & Pack the fastest and most cost-effective delivery method for both you and your customers. Your store acts as a satellite warehouse, connecting your e-commerce and stores in the best possible way while taking pressure off your central warehouse. With Pick & Pack, you can achieve record-short delivery times that help you exceed customer expectations for availability and fast delivery, so you can create an even better customer experience.
Easier returns and happier customers with Viskan Returns
If there's one thing that really makes life easier for customers, it's simple returns and a fast refund if the purchase isn't right. With Viskan Returns, your customers can easily return their online purchases directly to their local store instead of posting them back. It's a smooth service that increases customer satisfaction and lowers the barrier to purchase. Returning in store also increases the chance of turning a return into an exchange or a new sale. The process is very simple for the store. The automated flow in Returns lets you complete the return in less than 1 minute, while the cashless refund reduces risk. Break down the walls between physical and digital commerce even further with Returns.
Give customers access to your full range in store with Viskan Screens
An item being out of stock in store no longer has to mean a missed sales opportunity. Through in-store screens, known as endless aisles, your customers can access your full range directly in the store. Is the jumper your customer wants not available in red or in XS? Order it on the screen. By offering an extended range through Screens, you don't need to carry a large product range in store, while the customer can still buy the item they want straight away. That increases sales and gives you more efficient use of store space and stock. The screens are also a perfect solution for pop-up stores and exclusive events, so you can sell your full range even on special occasions with limited space. Viskan Screens is the solution for the future of shopping.
Lightning-fast home deliveries with Viskan Shipment
With Viskan Shipment for last mile deliveries, you send Pick & Pack orders directly from the store to the customer. That shortens delivery times so customers get their purchases as quickly as possible. It gives customers the convenience of e-commerce and the speed of store shopping. At the same time, it means you can use store stock as an extension of your e-commerce warehouse. That gives you better stock utilisation and faster handling. With shorter transport distances, which is better for the environment.
The integrations that take your omnichannel one step further
Today, commerce is much more than just physical stores and e-commerce. A successful omnichannel strategy also includes channels such as marketplaces, social shopping and other opportunities to take your sales even further. We offer third-party integrations that let you sell via marketplaces, social media and Google Shopping, among others; build customer clubs and other loyalty services; and add other integrated services that strengthen the customer experience and increase sales. Viskan Omnichannel is built to grow easily alongside the new opportunities and integrations of the future.
Get the power and flexibility to grow your commerce
The e-commerce platform that increases your sales
The Viskan E-commerce Platform gives you full control over your e-commerce. Our high level of process and flow automation makes it easier for your e-commerce to grow. Get the freedom to create your own unique e-commerce solution with flexible API integrations and a composable architecture that makes the system fully adaptable to your needs and goals.
Subscription commerce
The subscription economy and sustainable commerce are taking up more and more space in today's market. New business models based on subscriptions, reuse or rental are creating new opportunities. To support this circular commerce, you need flexible systems that can handle different order types. Viskan offers leading system solutions that enable subscription as a business model.
Do you want more time for creativity, strategy and sales?
We help you succeed in e-commerce!
Design and UX
Maximise conversion with optimal design and UX. Benefit from Viskan's design team for a smooth and attractive customer journey.
Online growth team
We identify and implement effective improvements to enhance the shopping experience, increase conversions and improve ROAS throughout the customer journey.