Business-to-Consumer

Accelerate your B2C e-commerce with Viskan eCom Platform.

Viskan E-commerce Platform is built for growing B2C online retailers that have outgrown their first platform and need a solution that can handle increased sales and complexity. Whether you manage high transaction volumes, sell across multiple markets or through several channels such as e-commerce, physical stores and marketplaces, Viskan E-commerce Platform gives you the stability, automation and flexibility you need to grow without technical barriers. With seamless integrations, high security and continuous updates, you can focus on developing your business and creating a better customer experience.

Maximise your sales with optimised product presentation through Viskan PIM.

Create offers that increase conversion rates and sales while saving time with our sales-focused PIM system.

A compelling product presentation is crucial for driving sales and creating a smooth buying experience. With Viskan, you get powerful tools to present your products in an attractive, sales-driven way.

Our solutions make it easy to manage product information, whether it is created in your ERP system or in a PIM or PML system. We help you present the product in the right context, add relevant details and create effective product bundles that increase conversion.

At Viskan, we are experts in optimising product presentation for e-commerce. We make sure your products look right, communicate clearly and encourage purchase.

Create and update your site without code with Viskan CMS.

With Viskan CMS, you take control of your content. You can create engaging, user-friendly shopping experiences on your own, without being locked into templates or waiting for developers to make changes. With simple, flexible content management, you get fast results and can adapt your e-commerce business entirely to your needs, whenever you want.

• Schedule campaigns with timed publishing to reach customers at exactly the right moment. 

• Package attractive offers and show related products that encourage customers to shop more.

• Simple drag-and-drop, an intuitive interface and smooth preview give you more control and faster results.

With Viskan’s no-code solution, you can easily adapt and update your e-commerce business without prior coding knowledge. Drag-and-drop features and an intuitive interface let you refresh your storefront, create campaigns and optimise your website on your own, quickly and smoothly. That means you can focus on marketing and customer experience instead of spending time on external developers and letting technology hold you back.

Seamless integration for efficient e-commerce.

Efficient e-commerce requires seamless integration between different systems for order management, inventory, ERP and marketing. That is why Viskan E-commerce Platform is developed to work smoothly with your existing systems and create a complete solution where every part of your business communicates efficiently. Whether you use external ERP systems, third-party logistics or specific payment and shipping solutions, we make sure everything works without friction. We also offer ready-made integrations with market-leading solutions for everything from payments to customer reviews, so you can get started quickly and focus on growing your business.

Smart automation to handle large order flows with Viskan OMS.

As your e-commerce business handles more, smaller orders, a high degree of automation is crucial to avoid unnecessary administration. Viskan OMS (Order Management System) handles order flows, returns and exceptions automatically, reducing errors and manual work.

For example, the system can identify and handle duplicate orders, creating a more efficient and error-free process. By automating repetitive tasks, you free up time for what really makes a difference: customer experience and sales strategy.

”Viskan’s platform is a reliable foundation you can trust”

"It has helped us step up with more campaigns and higher volumes. We no longer feel held back and know everything works as it should when we want to push harder. Today, our Black Friday sales are five times higher than before we switched to Viskan.” 

- Pontus Allansson, E-commerce Manager at Klubbhuset

Personal support for your e-commerce business.

With Viskan, you get more than just an e-commerce platform. You get a dedicated partner that understands your business in depth. Unlike many other solutions, where support is often limited to generic FAQ pages or automated chatbots, we give you a personal account manager who understands your specific needs and challenges.

That means you always have access to one of our experts who can give you qualified advice, both on technical questions and strategic decisions for your e-commerce business. Whether you need help with system optimisation, integrations or business development, we are there to support you every step of the way.

Efficient customer service with Viskan Helpdesk.

Handling customer enquiries quickly and smoothly is crucial for successful B2C e-commerce. With Viskan Helpdesk, you get a centralised solution where all customer communication is gathered in one place, giving you a clear overview and efficient case management. Helpdesk is integrated directly with your e-commerce platform, making it possible to find order information quickly, handle returns and give customers the personal service they expect. With smart automation and a structured workspace, you can reduce response times, improve the customer experience and increase loyalty.

Take your B2C e-commerce further - expand into more markets.

It has never been easier to expand your B2C e-commerce business internationally thanks to Viskan E-commerce Platform’s adaptability to different conditions and languages. The platform’s user-friendly PIM and CMS include built-in features for everything from country-specific pricing and currencies to translations and other parameters that make it easy for you to sell your products in other markets. Our flexible CMS gives you access to more than 100 unique components that can be adapted both globally and individually. That makes it just as easy for you to adapt your e-commerce business to new markets as it is to manage multiple brands, target groups and product catalogues. 

Then Viskan E-commerce Platform is a strong fit. We built it specifically for growing online retailers dealing with larger volumes. Our platform handles millions of orders every year for Viskan customers with very high stability. With Viskan OMS, you can automate your order flows, returns and other processes without friction. That frees up time for you to sell more.

Then Viskan is a very strong choice for you. Viskan E-commerce Platform is built to help you manage multiple concepts, brands and markets smoothly. That means you can handle both consumer and B2B sales in the same platform. You can easily share product data, such as images and product descriptions, across B2C and B2B while managing pricing in different ways. Through a logged-in B2B mode, you can easily manage tiered pricing, discounts, different prices for different resellers and more. So you can deliver an equally strong shopping experience for both B2C and B2B.

With Viskan, you also get a partner with long experience in both B2C and B2B e-commerce who can help you adapt the platform to your business model.

Then Viskan is probably not the best choice for you. Viskan E-commerce Platform is built for e-commerce businesses that need support for rapid growth, large transaction volumes, multiple markets and advanced tools to increase sales. Our platform is mainly for businesses that are already some way into their e-commerce journey and are now taking the next step in their growth.

Then Viskan is a perfect fit for you. In Viskan CMS, you can make the changes you want yourself without coding knowledge or help from developers. You have user-friendly drag-and-drop features and a smooth preview function, so you can see the result straight away. Viskan CMS lets you create a consistent B2C customer experience entirely on your terms.

With Viskan CMS, you get access to predefined presets and more than 100 unique components ready to use. That gives you the creative freedom to produce engaging content such as text, images and video that turns visitors into customers. Whoever you sell to. You also have the option to write your own code if you want to do even more with your content.

Then Viskan is a very suitable platform because it is highly adaptable and lets you configure your B2C e-commerce business for different markets and languages. You get access to ready-made integrations with market-leading payment solutions and shipping options that match the specific needs of different markets. There are also integrations with marketplaces, which is a smart route if you want to start testing new markets without launching your own e-commerce site. In the platform’s CMS and PIM, there are built-in features for setting currencies, translations and prices by country. so you can quickly adapt your brands and product catalogues for each market.

Then Viskan is a very strong choice. Viskan E-commerce Platform offers a high level of automation compared with many other platforms. The system automates many of the repetitive processes in your e-commerce business, reducing manual work and giving you more room to grow, while your B2C customers get a smoother order process that improves the customer experience.

Then Viskan is a highly suitable choice with its composable architecture. When you can build your e-commerce solution with the third-party solutions that create the most value for your B2C business, you get a future-proof platform you can grow with. With Viskan Open API and a wide range of seamless partner integrations, you can easily build a composable ecosystem tailored to your needs. For example, with ready-made integrations to market-leading solutions for everything from payments to customer reviews, helping you get started faster.

To reduce the risks of creating too much complexity, we have built a platform that gives you a stable, standardised foundation while still being highly flexible around your needs. We call it Viskan’s way of composable.

Then you will get a lot of value from Viskan E-commerce Platform. B2C e-commerce is about meeting customers where they are. Viskan Omnichannel makes that easy. You get an easy-to-use, powerful tool that connects your e-commerce, physical stores and your other marketplaces and channels into one smooth, efficient solution that gives your customers the choice and experience they expect, while making your B2C e-commerce business more efficient and more profitable.

That is not a problem with Viskan. Successful B2C e-commerce depends on being able to handle high traffic volumes. With Viskan E-commerce Platform, you never need to worry about your site crashing during sales peaks such as Black Week. With guaranteed uptime above 99.9%, you can rely on Viskan and know everything works for you and your B2C customers even when demand is at its highest.

Then Viskan is a good fit for you. Our platform includes an efficient, sales-focused PIM that centralises your product data and lets you create an attractive product presentation that increases your B2C sales. You get unlimited customisable attributes that help you highlight your products in the right context and create offers and bundles that increase sales.

If you want to connect an external PIM to the platform, that is of course possible too, thanks to Viskan Open API.

Then Viskan is a solution that can help. In today’s B2C commerce, fast and excellent customer service is what ties the whole customer experience together and convinces customers to come back and buy more. Viskan Helpdesk is a centralised solution integrated directly into the e-commerce platform. With all order information and customer communication in one place, you can find the right information straight away and handle every customer case in a personal way that takes you further than your competitors.