Privacy Policy

General

This policy explains how Viskan (Viskan System AB, company registration number 556590-1864), hereinafter referred to as Viskan, processes your personal data. Through this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with applicable data protection legislation, so you can feel confident when you share your company and personal details with us.

Data Controller

Viskan is the data controller for the processing of your personal data and is responsible for ensuring that such processing complies with applicable legislation.

Collection of Information

In order for you to purchase our products or services, or contact us for service, support or information, we need to collect and process certain personal data.

We collect information from you when you order products or services via our website, contact us through a contact form, or sign up to our newsletter. The information collected may include one, some or all of the following: your name, email address, telephone number, your company's registration number, and the company's address details.

Use of Information

Viskan processes your personal data primarily in order to,

• Fulfil our obligations to you, such as processing purchases, invoicing and providing support.
• Provide general customer care and customer service, such as answering questions about products and services and correcting inaccurate information.
  
• Provide operational information and send information by post, email, SMS/MMS and telephone regarding Viskan's services and the services of selected partners.
  
• Improve our customer offering, for example through the development of services, products and features.
  
• Prevent fraud and carry out risk management.
  
• Comply with applicable legislation, such as accounting laws.
  
• The data may also form the basis for market and customer analysis, market research, statistics, business follow-up, and business and method development related to the purchase of goods and services.
  

Legal Basis for Data Collection

Purpose 1: To administer, develop and deliver our goods and services, and to provide support

Legal basis: Performance of a purchase agreement (terms of sale) and, where applicable, performance of a subscription agreement (subscription terms).

What personal data is stored: Name of contact person, company name, company registration number and address, telephone number and email address.

Retention period: Two years after you were last active with Viskan, for example by using our services or contacting our customer service team.

Purpose 2: To ensure compliance with applicable Swedish legislation, such as the Swedish Accounting Act

Legal basis: Legal obligation under applicable law.

What personal data is stored for this purpose: Name of contact person, company name, company registration number and address, telephone number and email address.

Retention period: For as long as we are required to store the data under applicable law.

Purpose 3: Operational information and communication about Viskan's services and the services of our partners or group companies by post, email, telephone and SMS/MMS

Legal basis: Legitimate interests assessment

What personal data is stored for this purpose: Name of contact person, company name, company registration number and address, telephone number and email address.

Retention period: Two years after you were last active with Viskan, for example by using our services or contacting our customer service team.

Data Handling

How long do we keep your data?

Your personal data is only stored for as long as there is a need to keep it in order to fulfil the purposes for which it was collected, in accordance with this Privacy Policy. Viskan may retain the data for longer if required to comply with Swedish legislation or, where applicable, to safeguard legal interests.

Disclosure to Third Parties

We do not sell, trade or otherwise transfer personally identifiable information to outside parties. Outside parties do not include trusted third parties that help us operate our website (hosting provider) or our business (auditor & accounting firm), as well as official partners such as payment providers, TA systems and business systems, where necessary to fulfil an agreed commitment.

We believe it is necessary to share information in order to investigate, prevent or take action against illegal activities, suspected fraud, situations involving a potential risk to a person's physical safety, breaches of our terms of use, or other situations where required by law.

Security & Information Protection

We take a range of security measures to protect your personal data. We use encryption methods to protect sensitive data transmitted over the internet. Only employees who need to perform a specific job (for example invoicing or customer service) have access to personally identifiable information. The computers/servers used to store personally identifiable information are kept in a designated and secure environment in Sweden.

Do we use cookies?

Yes. Our cookies improve access to our website and identify returning visitors. In addition, our cookies improve the user experience by tracking and tailoring to user interests. Our use of cookies is not linked in any way to personally identifiable information on our website. You can find more detailed information about how we use cookies in our cookie policy

What are your rights?

You may exercise the following rights in relation to our processing of your personal data:

• Access to your personal data – you have the right to receive confirmation as to whether we process your personal data and an extract of the data being processed

• Request rectification – you have the right to have inaccurate data corrected
• Request erasure – you have the right, in certain circumstances, to have your data deleted
• Object to processing based on our legitimate interests and to processing for direct marketing – you have the right to object to the processing of your personal data or to request that the processing be restricted.
• Right to data portability – you have the right to request that personal data be transferred from us to another company, authority or organisation. This right is limited to data that you have provided to us yourself

Please note that there may be certain exceptions or limitations to the rights set out above, depending on the specific circumstances of your situation. In such cases, we will provide you with detailed information about the applicable exception or limitation and help you exercise your rights to the fullest extent possible, in accordance with applicable laws and regulations.

You also have the right to lodge a complaint with the data protection authorities regarding our processing of your personal data.

Unsubscribe

We use the email address you provide to send information and updates relating to your order, occasional newsletters, related product information, etc. If you no longer wish to receive such messages, you will find information on how to unsubscribe at the bottom of each email.

Changes to this Privacy Policy

Viskan reserves the right to amend and supplement this Privacy Policy where necessary.

Contact Information

Please do not hesitate to contact us at privacy@viskan.com if you have any questions about this Privacy Policy, the processing of your personal data, or if you would like to request a copy of your personal data.