More efficient order management and a better customer experience with Viskan OMS

Viskan OMS’s extensive automation capabilities make your e-commerce operation more efficient, so you can spend more time on your customers. With an automated order flow, your team can work more smoothly and efficiently. Combined with stable order management that can handle high volumes and a connection to Helpdesk, it gives your customers the best possible service.

Built-in automation

An automated order flow gives you more efficient order management. A high degree of automation minimises the risk of errors and frees up time for strategic work.

Stable and reliable

Viskan OMS is built to handle high loads quickly. Ensure fast deliveries and the best possible customer service during peak sales periods.

Improved customer service

Viskan OMS is connected to Viskan Helpdesk. With fast access to complete order information, your customer service team can deliver even better support.

We turn your challenges into success stories

Adapt your order flow to the needs of your business

With the Viskan E-commerce Platform, you manage the entire order flow directly in the system. The platform’s open API gives you the freedom to connect the order process to other systems if you want to. For example, you can place the order in the platform but manage it in your ERP system. Our platform is built so you can tailor your order flow exactly the way you want, helping you work more efficiently and save time and money.

Gain more control over your e-commerce with automation and simple exception handling

With efficient, smooth order management, you improve the customer experience and can focus on work that creates more value. Viskan OMS lets you automate every step of the order flow, from the moment an order is placed until it is delivered or returned. As soon as an order has been picked and packed, the payment system is automatically notified that it is ready for payment.

The delivery flow is highly automated, with updates on delivery notifications and order status, so both you and your customer always know what is happening with the order. The system automatically responds to exceptions such as duplicate orders or payment issues. You can also place orders manually for B2B customers who prefer to call in their orders. With Viskan OMS, you get the flexibility to give every customer the service they want.

Deliver a better customer experience with smarter order management

Viskan OMS gives both you and your customer service team a clear overview of each order. Because Viskan OMS is integrated with Viskan Helpdesk, customer service can easily see all order information, including which offers have been used, which customers shop frequently and which make a lot of returns. These insights give you a complete view of the customer, helping you work more strategically, create better campaigns and offer a more personal experience. It’s also easy to share the information via API, for example with BI tools to analyse data and make better decisions, helping you increase sales.