With Viskan Pick & Pack, you can take your omnichannel experience further with even faster deliveries and a customer experience that goes beyond expectations. You can ease the pressure on your central warehouse by using your physical stores as satellite warehouses and letting store staff pack online orders directly in store. It’s an efficient process that leads to lightning-fast, cost-effective deliveries that exceed expectations and give your customers the flexibility of e-commerce combined with the immediacy of the physical store.

Significantly faster delivery

Store staff can pick and pack the order directly from the shop floor. Your customer receives their online purchase just a few hours after ordering.

The smart way to reduce your inventory costs

Make the most of your inventory by using your store stock as satellite warehouses for your e-commerce business.

Reduce your handling costs

A more efficient process helps you cut extra work, transport and costs.

Turn your stores into satellite warehouses for greater efficiency

With Viskan Pick & Pack, you can take the Click & Collect experience one step further. When a customer shops online and chooses to collect their parcel in store, the system checks the store’s stock levels. If the items in the order are available in store stock, store staff automatically receive a notification that there is an order to pick and pack. That means the order can be ready for collection in a very short time. For your customer, it feels like shopping directly in store, but with the reassurance that the item they want is actually available.

When you can use your physical stores as satellite warehouses, you ease the load on your central warehouse so it can work even more efficiently. At the same time, you make better use of your stores and store staff by making them part of the e-commerce experience. With Pick & Pack, both you and your customers gain more benefits.

Klarna Checkout mock-up on mobile device

The many benefits of Viskan Pick & Pack

Online orders get lightning-fast delivery and become almost as immediate as in-store purchases.
It’s an experience more and more customers choose. At Viskan, we’ve seen that nearly half of customers choose to collect their online order in a physical store when that option is available.
Of the more than 2.5 million parcels handed out via Viskan Click & Collect, several hundred thousand have been picked in store.
Store staff can also be used as part of your e-commerce operation.
In-store collection lets store staff provide customer service in real time and increases the chance of additional sales.
The store gets the sale.
More efficient inventory management and lower handling costs.
Bring all your sales channels together into one smooth overall experience. Omnichannel used the way it’s actually meant to be used, for a better customer experience.

Smart features give you a smooth flow

Pick & Pack is used together with Click & Collect in Viskan Omnichannel. With this feature, all your store stock is synchronised and the system detects whether the store has the item in stock for faster delivery. Just like Click & Collect, every step in the process is designed to be as simple and fast as possible. If the items in the customer’s order are available in store stock, store staff are notified that there is an order to pick in store. If, for any reason, staff do not have time to handle it, the items are sent from the central warehouse instead, so your customer always receives their order. Pick & Pack still has a high completion rate. 70% of all parcels that can be picked in store are picked in store.

Once the order has been picked and is ready, your customer automatically receives an SMS or email saying the parcel is ready for collection. That can happen less than ten minutes after the order was placed.

Using a simple three-click view, store staff can quickly and automatically process the e-commerce order and print the packing slip. If you use Shipment for fast local deliveries from the store, shipping labels are printed at the same time.

The system keeps full control of stock levels for all products across all stores. That reduces store administration, and Pick & Pack is only offered in store when it is actually possible.

Two-factor authentication ensures that the right customer receives the right parcel, and that the customer or courier is authorised to collect it.

A clear overview shows the order status throughout the entire flow. That gives you more control and keeps your customer automatically updated on the order.

Complete the shopping experience with Viskan Shipment

Just as your e-commerce needs to be optimised over time for better results, you should also keep developing your Click & Collect processes to create an even better customer experience. For example, by making delivery methods and collection simpler for your customers. Ask for customer feedback too, so you get valuable insight into how you can improve the experience further when customers visit your stores. With fairly simple optimisations, you can improve the customer experience, exceed expectations and achieve even better results.

Want help getting better? Our Online growth team can identify and implement effective improvements to enhance the shopping experience, increase conversions and improve ROAS throughout the customer journey.