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A better shopping experience and smoother returns with
Viskan Returns
A smooth returns process matters. It can be the difference between a one-off purchase and a customer who comes back. With Viskan Returns, you can offer a level of service few other retailers can match: letting customers return online purchases in your physical stores for maximum convenience. Because Viskan’s solution keeps everything in one place, the order can be connected throughout the entire flow, all the way to return and refund, no matter where it was created. Automated flows give you a fast, self-running returns process that takes pressure off store staff and creates peace of mind for everyone. With minimal hassle. For happier customers and more opportunities for new purchases.
A better customer experience
Give your customers a fast, secure and smooth returns process wherever it suits them best. Whether the item was bought online or in a physical store.
Lightning-fast handling
Process returns in under a minute thanks to a streamlined, automated flow. Fast and simple for both your customers and your store staff.
Secure refunds
Automatic refunds based on the customer’s payment method. Cash-free handling increases security and creates a smooth refund process.
Fast, secure returns handling for everyone involved
Viskan Returns gives you the power to turn a regretted purchase into a positive experience. When customers can return their purchase in any store, whether it was made in store or online, the returns process becomes more convenient and more pleasant. They do not need to print labels, pack items or wait in for courier collections. Instead, they can visit their nearest store, speak to professional store staff and get immediate confirmation and a refund.
With Viskan Returns, customers do not even need to keep the receipt. As long as they can identify themselves with ID, the return can be completed in under 1 minute. The refund is processed fully automatically based on the payment method they chose when making the purchase. No cash needs to be handled in store, which makes it safer for both the customer and the store.
- The return is identified using the customer’s details, or alternatively the invoice number or delivery number. No receipt is required. If the customer has several orders, it is easy to select the correct order number for the right return.
- Automatic feedback to the payment service provider (PSP).
- Automatic digital return receipts.
- Automatic stock level sync and refund processing.
Create new buying opportunities
Does the customer want to return the item because it does not fit? In-store returns make it possible to try other sizes, colours and styles. Your store staff get the chance to turn the return into an exchange or a new purchase. And when customers learn more about what suits them, trust and interest grow for future buying decisions, both in store and online.
With Viskan Returns, it becomes easier to offer the convenience of online shopping together with the personal customer experience and upsell opportunities of the physical store. With a minimum of complicated integrations between the POS system and e-commerce. A simple way to strengthen customer relationships.
In-store returns also give store staff the opportunity to gather valuable customer feedback and insights that can be used to improve the quality of both products and service.
Lower return costs
- Lower return shipping costs. The returned item can be resold in store or sent through your regular goods transport flows.
- Returns handled in under 1 minute. Minimal extra work for store and warehouse staff.
- The opportunity to turn a return into an exchange or a new purchase.